Text (TEXT)

Plain text message. Greeting messages, visitor messages, bot replies, and button/carousel selections can arrive as this type.

data schema

{
  text: string;
  payload?: string;
}

Field	Type	Description
text	string	Message text (shown on screen)
payload	string?	Optional technical ID; e.g. btn_select_room_idx4 on carousel / interactive button selection

Example

{
  "id": "97b56d6f-41d9-4037-ba2f-4d716ee284e0",
  "createdAt": "2026-08-03T14:53:05.874Z",
  "type": "TEXT",
  "nameOfSender": "Jane Doe",
  "isFromSupport": false,
  "data": {
    "text": "Bu odayı seç",
    "payload": "btn_select_room_idx4"
  }
}

UI recommendation

• Show data.text in the bubble.
• If payload is present, you may hide it in the UI; keep it for business logic / analytics.
• In the widget, visitors send text via Widget API Send Message using the message form field.
• To send text to an existing chat via Client API, use Client API Send Message (type: TEXT, data.text).