Template (TEMPLATE)

Template message. Typically used for marketing / notification push content.

data schema

{
  template: {
    id: string;
    body: string;
    name: string;
    footer: string | null;
    status: string;
    buttons: Array<{
      id: string;
      text: string;
      type: string;
    }>;
    fileUrl: string | null;
    category: string;
    fileType: string | null;
    language: string;
    chatAppId: string;
    createdAt: string;
    updatedAt: string;
    isUsedInPanel: boolean;
    externalTemplateId: string;
  };
}

Field	Type	Description
template	object	Template object

template fields

Field	Type	Description
id	string	Template ID
name	string	Template name
body	string	Main text
footer	string | null	Footer
buttons	array	Button list (id, text, type)
status	string	Status (e.g. APPROVED)
category	string	Category (e.g. MARKETING)
language	string	Language code (e.g. TR)
fileUrl / fileType	string | null	Optional media
chatAppId	string	Related chat app
externalTemplateId	string	External template ID
createdAt / updatedAt	string	Timestamps
isUsedInPanel	boolean	Panel usage

Example

{
  "id": "c4b461e8-c6e6-4265-88fd-e1e1b4a680fb",
  "createdAt": "2026-04-27T10:44:34.010Z",
  "type": "TEMPLATE",
  "nameOfSender": "Support Bot",
  "isFromSupport": true,
  "data": {
    "template": {
      "id": "c432e921-e302-42ab-9ab6-3061e614a6de",
      "body": "Çocuklara özel tiyatro gösterisi bugün saat 15.00'da. Tüm çocuklarımızı ve ailelerini bekleriz",
      "name": "Kids Club",
      "footer": null,
      "status": "APPROVED",
      "buttons": [
        {
          "id": "button_7a59a7",
          "text": "Geliyoruz:)",
          "type": "QUICK_REPLY"
        }
      ],
      "fileUrl": null,
      "category": "MARKETING",
      "fileType": null,
      "language": "TR",
      "chatAppId": "3d0a6c4f-2988-4229-b0b3-8cdcab1228c9",
      "createdAt": "2026-04-15T10:31:02.499Z",
      "updatedAt": "2026-04-16T06:56:53.700Z",
      "isUsedInPanel": true,
      "externalTemplateId": "e1b52ef1-210d-4018-a41b-82bad6a9bf4e"
    }
  }
}

UI recommendation

• Show the template.body text; add footer if present.
• Render the buttons list as clickable quick replies (text is the visible label, id is the technical ID).
• If fileUrl is set, show the related media.