Multiple Choice (MULTIPLE_CHOICE)

A multiple-choice question / menu presented to the visitor by a bot or agent.

data schema

{
  answer: string;
  options: string[];
}

Field	Type	Description
answer	string	Question / prompt / informational text
options	string[]	Selectable options

Example

{
  "id": "cdc75400-b81c-4dba-8f4f-ee3f5f5f29eb",
  "createdAt": "2026-07-24T04:52:17.104Z",
  "type": "MULTIPLE_CHOICE",
  "nameOfSender": "Support Bot",
  "isFromSupport": true,
  "data": {
    "answer": "Bu konuda size şubemizden veya 444 99 99 hattından yardımcı olunabilir.",
    "options": ["🔙 Asistan Menüsü"]
  }
}

UI recommendation

• Show the data.answer text.
• List each options item as a clickable button.
• In the widget, the selection is usually saved as TEXT via Send Message or as MULTIPLE_CHOICE_REPLY.